Customer Support

Vesaro Customer Support

We don't think of support as an afterthought, it is a core part of the Vesaro product and key to ensuring that our highest standards are delivered, not just in the hardware and software, but also having expert no quibbles help when it may be required. We've built a system that will grow and change with you, with the understanding that if you need our help, we will be there, 7 days a week.

Vesaro products are built around a commercial grade industrial strength framework and our PC's use industry leading components built in-house by our expert team of technicians. We believe in our products and we also believe in providing the highest level of support, should the need arise.

Manufactured and assembled in the UK and built to world-class British engineering standards, with a dedicated and passionate team of technicians and quality control inspectors, helping to ensure the final product is delivered to the highest standard.

We are so confident in the construction of our framework that every system comes with a 10 year chassis warranty and our electronics come with a 2 year warranty. In addition, we are proud to offer a 2 Year commercial use warranty on our commercial line of simulators.

All of our PC's are built in-house at our facility, designed specifically for our simulators with carefully selected components that are optimised for simulation. Every new Vesaro PC comes with a full image restore backup, allowing you to reset your system back to the day it was delivered in a few easy clicks.

Should you require some assistance, our team can remote login to your PC and identify and fix any issue that may arise. You will be in the hands of professionals. Our support engineers build our simulators and PC's and are not reading from flow chart scripts, and yes they have the time to build the simulators and provide support as for Vesaro, support calls are occasional and not a day to day occurrence that requires full time staff. This is why you can also ring straight through to our support line and have someone pickup without any waiting.

Telephone support 7 days a week (Excluding UK public holidays and Christmas/New Year break period)

Support Line 1

+44 1622 541 621

Support Line 2

+44 7711 157 628

Support Email

Quality and Support Features

Industrial strength chassis

Industry leading Vesaro PC components

Remote Vesaro PC login assistance

Vesaro PC image backup and restore

In house built PC's, in house PC technicians and in-house PC support

Seats custom made by world class seat maker Cobra, Corbeau and Recaro, to the highest standards, Fire Rated and using ultra durable materials

Stress testing on every simulator.

Quality control systems with multi point quality control checks for every simulator, not just random QC checks.

10 Year Chassis warranty

2 Year electronics warranty

"Vesaro isn't like other companies that sell you a product once or maybe twice and bolt on a support service as a necessity, the very nature of the Vesaro system with its ability to upgrade the over time means that the most important thing is to look after the customer, otherwise we would never want to continue upgrading the rig. Once I got my head around this I realised that I didn't need to worry about whether i would get support, of course I would, its core to the whole concept of a modular upgradable system"